Overview of all existing SwyxWare APIs

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This article covers all server sided APIs. For client sided APIs click here.

SwyxWare Configuration

• ConfigDataStore API/SDK

IpPbx Powershell

• IpPbx Powershell Module - Swyx Forum Project
• Project's wiki for documentation, samples and version history

Extended Call Routing

• Server Script API
• GSE build in functions
• VBScript build in functions
   
• How to filter the Server Trace for Call Routing output of a certain call
   
• Persistent Variables (an extension of the Call Routing Extensions project)
   
• Best practice for multi-language call routing scripts (Part 1)
• Best practice for multi-language call routing scripts (Part 2)
  
   
• Useful VBScript Functions for ECR Scripts:
  
  
  • AnyRedirectionConfigured
  • GetFilesInFolder
  • GetUserNameFromExtension
  • IsAgentFree
  • IsAgentLoggedOn
  • IsAgentLoggedOff
  • IsAtLeastOneMemberOfGroupBusy
  • IsCallTransferred
  • IsExternalRedirectionConfigured
  • IsInRedirectionList
  • IsRedirectedFrom
  • SetNewVoicemailFlag
  • Sending email using "Blat"
  • UserStatus
     
   
• ECR scripts in the Swyx Knowledgebase:
  
  
  • Request configuration and user data (incl. user status) within an Extended Call Routing script
  • Check Outlook Calendar for Conference Room (CRM)
  • Check Outlook Calendar for Conference Room (GSE)
  • Check PIN for Conference Room (GSE)
  • Access web pages within a script
  • Call logging into database
  • Call logging into textfile
  • Caller verification in database
  • Check for Bank Holiday (there is an extended version of this script here on Swyx Forum)
  • Twitter incoming calls
  • Short Message Service for left Voice Mails
     
   
• ECR scripts here on Swyx Forum (forum and download section):
  
  
  • How to configure call routings for a group
  • How to avoid call loops
  • How to include own VBscript code libraries into an ECR script
  • How to launch an URL from within an ECR script
  • How to setup a night service (simple on/off switch)
  • How to launch command line applications from within an ECR script
  • How to identify lazy call center agents from within an ECR script
  • How to implement chargable private calls
  • How to evaluate post dialing digits
  • How to figure who took a call after connecting it to a group
  • How to allow calls from certain users / extensions only
  • How to manipulate the displayed name and number in SwyxIt!/SwyxPhone
  • How to setup a simple call queue
  • How to display the current number of calls in a call queue on a web page
  • How to configure a repeated announcement within a call queue without position or waiting time announcement
  • Simple Call Queue Example
  • Advanced DDI call routing
  • Bank Holiday Extended
  • Call Park
  • Caller verification in a text file
  • Redirection using Password
     
   
• ECR scripts (advanced) here on Swyx Forum:
  
  
  • Project - Call Routing Extensions (Persistent Variables)
  • Project - Conference Room Manager
  • Project - Open Queue
  • Longest Waiting / Idle (part of Project - Open Queue)