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  Forums  Project - Open ...  Development  Hold Music doesn't change
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New Post 8/19/2009 4:29 PM
Unresolved
User is offline Gwyn Thomas
33 posts
www.atiacomms.com
7th Level Poster


Hold Music doesn't change  (United Kingdom)

Hiya,

I have recently installled OpenQueue on a clients system but they have asked for the hold music to be replaced with a ringing sound.  I created a wav file with the ringing sound in the correct format and applied it but the hold music heard when the call is waiting is the one set in SwyxWare Admin.

How can i change this?

Thanks, Gwyn.

 
New Post 8/19/2009 6:22 PM
User is offline Tom Wellige
2263 posts
www.swyx.com
1st Level Poster








Re: Hold Music doesn't change  (Germany)

Gwyn,

how does your script look like ? Is it possible that you have connected the "already exists" exit from the "create queue" action directly with the "process call by queue" action ? In this case the changes you do in the "set parameter" block will not be executed, ie.e written into the database.

Tom.

 

Tom Wellige
(Lead Solution Consultant, Swyx)

I learned very early the difference between knowing the name of something and knowing something.
Richard P. Feynman

 
New Post 8/19/2009 7:25 PM
User is offline Gwyn Thomas
33 posts
www.atiacomms.com
7th Level Poster


Re: Hold Music doesn't change  (United Kingdom)

Hi Tom,

I connect as in the example script, from the default and Queue Exists exits of the Create Queue, into the Set Parameter block and then from the default exit of that block into the Process Call by Queue block.

I have just realised that I set the Category in the database as RingTones by mistake, changed it to HoldMusic and now the call is dropped out of the Destination Not Reachable exit as there are no available users to answer where it should be queued.

Any ideas?

 
New Post 8/19/2009 7:52 PM
User is offline Tom Wellige
2263 posts
www.swyx.com
1st Level Poster








Re: Hold Music doesn't change  (Germany)

Are there any of the group users logged in ?

Please sent me a server trace including such a test call into the queue.

Tom.

Tom Wellige
(Lead Solution Consultant, Swyx)

I learned very early the difference between knowing the name of something and knowing something.
Richard P. Feynman

 
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Forum Policy

The discussion forums at Swyx Forum are dedicated to the discussion of Swyx, SwyxWare and related topics.

For the benefit of the community and to protect the integrity of swyx-form, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial products and non-commercial products which are not directly related to SwyxWare, it's OEM versions.
  2. No Flaming or Trolling.
  3. No Profanity, Racism, or Prejudice.
  4. Furthermore, make sure your posts comply to our Terms of Use.
  5. Newest development in German law defines online forums as journalistic content, making the forum owner and all posters to journalists. With this statement the forum owner declares that neither he nor his users are journalists with all legal consequences.
  6. The German Jugendmedienschutz-Staatsvertrag (JMStV) (Protection of Minors) defines a disclosure of online medias which are not suitable for minors below the age of 18. The Swyx Forum webseite does not provide any such content and underlies therefore not this disclosure. Please see further details including the responsible person for the protection of minors and direct contact data in the Imprint.
  7. The forums are currently unmoderated, meaning all postings will appear immediately after submission. If this turns out not working due to massive abuse all forums will switch to moderated mode, meaning a posting must be approved after submission my a moderator before appearing.
  8. You can use any language you like (except for the project forums) but keep in mind that by using english you will reach the largest audience.
  9. Within the project forums english language is mandatory.

 
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